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The Crafty Chimp

Shipping Policy

I aim to ship all orders with 2 working days.

If there are any problems with the product you receive please contact me ASAP.

Shipping is based on Royal Mail prices and delivery.

Refund Policy

Obviously I want you to be happy with your purchase but if you encounter a problem please contact me ASAP.

I am happy to discuss any issues with you.

If you are not happy with a product and wish a refund you will need to return it in its original packaging within 7 days of receipt. Please contact me to let me know it is being returned and why.  

The only product I do not refund on is Earrings unless they are received damaged. I will need to see photographs of the damage.

Cancellation / Return / Exchange Policy

Due to the nature of Earrings I cannot refund unless the product is faulty.

Products can be cancelled up until shipping, after this no cancellation can be made unless the product is faulty.

All returns must be in their original packaging.

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