Luxury Knitted Beanie Hat (Adult/Teen) with faux fur pompom
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I hope you will be delighted with your purchase from Perky Puffin Crochet. I use Royal Mail and aim to ship in 2-3 business days.
If, however you are not happy with your purchase you should contact me within 5 days of receiving the goods that you want to cancel and you should return the product within 10 days of your purchase.
The product you return MUST be in the same condition and packaging that you received it and unused and undamaged in any way.
Sorry, but I cannot take responsibility for any items lost or damaged in transit; you would need to take this up with the courier/postage company to make a claim.
Although you’d have to pay the shipping costs for returning your item, I will issue you with a store credit to the same amount.
After I receive your item, I will inspect it and process your REFUND within 14 days of receiving the goods back, the money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card
If anything is unclear or you have more questions feel free to contact Jan Doling at email@example.com
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