Jacqueline Rolls Willow Sculpture and Art only operates within the United Kingdom and does not export items outside of the UK.
When we receive an order confirmation from you a purchase agreement is entered into. We encourage you to save the order confirmation for any future contact.
a.Physical items - Please note that all handmade items are unique and one of a kind and not mass-produced. Item excluding bespoke items are posting without any charge, if you wish to alter/ cancel your order please contact us to check if the item has been dispatched, if the item has already been sent please refer to section 8 refunds.
b.Workshops – Please check your order before you book, you may cancel the order before the worksh0p place is confirmed, otherwise it is non-refundable except for if it is canceled (please read section 7 for further details.)
3. Customer information
4.Prices, fees etc.
The prices indicated on this Website apply to orders placed on this website, include VAT where specified.
Prices include VAT and mainland UK delivery only. All prices are correct at time of going to press. We reserve the right to alter prices either up or down, including any variations to the rate of VAT.
Please note also that local charges (fees, credit or bank card fees, sales tax, etc.) may apply such charges are at your expense and will not be refunded.
From time to time we may, for specific products, offer more favorable conditions than those provided for in these General Conditions, for example with regards to the extended right of withdrawal or free returns. Such more favorable conditions are valid only for a limited duration of time until the specific products are sold out and maybe canceled by me at any time, on such occasions General Conditions will apply without amendments.
We reserve the right to alter prices either up or down, including any variations to the rate of VAT.
6. Shipping and delivery – (art and craft items already made)
Products in stock will be delivered at the earliest convenience. The expected delivery time for an order is set out in the order confirmation.
If you live within 25 miles of Southampton I am happy to arrange personal delivery or collection of my large sculptures. For anywhere outside of this area, a courier fee will be charged cost depending on the item and distance. Please contact me to discuss the delivery of large items such as the fantasy bird or penguins as this will need special delivery arrangements.
In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you. (see 8a)
Depending on the delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up on time.
Please note Jacqueline Rolls Willow and Arts manages two websites https://www.jrolls.co.uk which relates to Jacqueline's creations and
https://www.jaxsarts.co.uk/ which related to the workshops and activities that she provides.
For full terms and conditions relating to any purchases of any kind please visit: https://www.jaxsarts.co.uk/index/jaxsarts-terms-and-conditions-relating-to-purchases-and-conditions-policy/